Customer Support Hub
Guidance for every stage of your KeiCo journey.
Whether you are sending a curated gift, arranging delivery of a wellness product, or planning a sauna, cold plunge, hot tub or outdoor wellness installation, this hub brings together the key information you may need before, during and after your order.
For larger wellness and installation projects, we recommend reviewing the relevant delivery, access, base preparation and electrical guidance before confirming your order or installation date.
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Preparing for an installation?
Before our team attends site, please review the practical guidance below. Clear access, a suitable base and confirmed electrical scope help avoid avoidable delays, re-attendance costs and commissioning issues.
Installation planning
Delivery & Installation
Lead times, large-item delivery, access requirements, installation-day guidance, handover and what to expect before our team attends site.
SiteSite Access & Base Preparation
Prepare your space for a sauna, cold plunge, hot tub or outdoor wellness installation, including access routes, unloading, foundations, drainage and site readiness.
ElectricalElectrical Requirements
Clear guidance on heater supply, first-fix preparation, second-fix connection, commissioning and customer electrician responsibilities.
Orders, payment and cancellations
Returns & Cancellations
Guidance on standard returns, delivery damage, deposits, bespoke goods, made-to-order products and cancellation rights.
FinanceFinance & Payment Options
Information about available payment and finance options for selected KeiCo products.
CommercialCommercial Finance
Finance options for commercial wellness projects, hospitality spaces and business installations.
Warranty and aftercare
Warranty & Maintenance
Understand warranty cover, manufacturer warranties, installation workmanship, timber movement, maintenance responsibilities and how to make a claim.
CareKeiCo Care™
Our aftercare and maintenance programme for eligible KeiCo wellness installations, including servicing and extended structural protection where applicable.
Policies, privacy and terms
Still need help?
Our team is here to help with existing orders, delivery updates, gifting enquiries, installation planning, warranty and aftercare support.
Email: orders@thekeico.com · Telephone: 01282 500343
