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At KeiCo rest assured your order will be processed efficiently, packaged with love and you'll be well taken care of should you have any issues.

We take huge pride in providing the kind, authentic customer service that we're known for and our thousands of 5 star; Trustpilot, Amazon, Google, & Loox Reviews mean the world to us!

Click below for more information regarding our Delivery & Returns process or check out our FAQ's below.


Where is my order?

The majority of our orders are sent via APC overnight courier to arrive on the next working day. You can track your order using the tracking number provided to you via email upon dispatch. Please note that there may be delays during busy periods.

Can I add a gift message?

Yes! We can include a free gift message with all of our of gifts. Simply input your personalised message in the text box provided on the product page before adding the item to your basket.

Can I change the address on my order?

Yes, we can change the address on your order providng your order hasn't been dispatched.

How will my order be packaged?

We pride ourselves on our use of re-usable, recyclable and biogradable pacakaging.

All of our Gift sets arrive in a fully reusable, recyclable gift box and our shredded paper is 100% biogradable and made from recycled materials!

We do not include an invoice within your order (also perfect for gifting!) and choose to instead provide this digitally.

I have received a gift but don't know who it's from

Please contact us below and one of our team will look into this for you right away.

Coupon T&C's

All dicount codes are applied to the value of the order, excluding delivery costs and are subject to our general Terms and Conditions.  

The code must be entered in to the voucher Code field on the basket page for the discount to be deducted from the order. Unless stated discounts cannot be combined and only one offer can be applied to any order.  

Experience Days, Saunas, Barrels/Pods and Ice baths are excluded from coupons, unless stated.

Offers can be amended or withdrawn at any time.

If you have any further questions:

We love all feedback. We want to hear the good and the bad so we can keep improving. So please get in touch if you think there's something we need to hear!