Privacy Policy

KeiCo Living Ltd T/A The KeiCo respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, place an order, request a quotation, contact us, arrange delivery or installation, use our services, or interact with The KeiCo.

1. Company details

2. Information we collect

When you purchase from us, request a quotation, book delivery or installation, contact our team, or use our website, we may collect personal information including:

• Name
• Billing and delivery address
• Email address
• Telephone number
• Order details
• Payment and transaction details
• Delivery and installation information
• Site access details, photographs, videos or plans where relevant
• Correspondence with our team
• IP address, browser, device and website usage information

3. How we use your information

We use your information to:

• Process orders and payments
• Provide quotations
• Arrange delivery, installation, servicing or aftercare
• Communicate with you about your order or enquiry
• Manage returns, cancellations, complaints or warranty requests
• Improve our website, products and customer service
• Prevent fraud and protect our business
• Comply with legal, accounting and regulatory obligations
• Send marketing emails where you have consented or where we are otherwise permitted to do so

4. Consent and marketing

When you provide personal information to complete a transaction, request a quotation, arrange delivery, book installation or request support, we use that information for the purpose of providing the relevant goods or services.

Where we ask for your information for marketing, we will ask for your consent where required or give you a clear opportunity to opt out.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting orders@thekeico.com.

5. Shopify, payment providers and finance providers

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell products and services online. Your data may be processed through Shopify’s systems, databases and applications.

We may also share relevant personal information with payment gateways, finance providers, fraud-prevention services and transaction processors where necessary to process payment, assess finance eligibility, manage orders or comply with legal requirements.

Where we offer third-party payment or finance options, your information may be processed by the relevant provider in accordance with their own privacy notices.

6. Delivery, installation and service providers

To fulfil your order or service request, we may share relevant information with trusted third parties, including:

• Couriers and delivery partners
• Pallet networks or specialist transport providers
• Installers and subcontractors
• Electricians or other site professionals where relevant
• Manufacturers and suppliers
• Finance providers
• IT, website, email, marketing and analytics providers
• Professional advisers, insurers or regulators where necessary

We only share information that is reasonably necessary for the relevant purpose.

7. Cookies and similar technologies

We use cookies and similar technologies to operate our website, understand how visitors use the site, improve user experience, measure performance and support marketing activity.

Cookies are small text files placed on your device when you visit a website. Similar technologies may include pixels, tags, scripts or other tools that store or access information on your device.

We may use:

• Strictly necessary cookies for basket, checkout, payment, security and basic website operation
• Performance and analytics cookies to understand how visitors use our website
• Marketing and advertising cookies to measure campaigns and show relevant adverts
• Third-party cookies from providers such as Shopify, payment providers, analytics platforms, marketing tools, social media platforms or embedded content providers

You can also manage cookies through your browser settings. Blocking some cookies may affect basket behaviour, checkout or website functionality.

8. Third-party websites

Our website may contain links to third-party websites. Once you leave our website or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy.

We are not responsible for the privacy practices of third-party sites and recommend reviewing their privacy notices.

9. Security

We take reasonable precautions and use appropriate technical and organisational measures to help protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

Payment information is handled through secure payment providers and Shopify’s platform. No method of transmission over the internet or electronic storage is completely secure, but we work with reputable providers and use appropriate safeguards.

10. Data retention

We retain personal information only for as long as reasonably necessary for the purpose it was collected, including order fulfilment, customer support, warranty records, accounting, tax, legal, regulatory and business record requirements.

Order, transaction and customer records are typically retained for up to six years where required for accounting, tax, legal or business purposes, unless a longer period is required or permitted by law.

11. International transfers

Some service providers, including Shopify and other technology providers, may process or store information outside the UK or EEA. Where this happens, appropriate safeguards will be used where required by applicable data protection law.

12. Your rights

Depending on the circumstances and applicable law, you may have rights to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your information
• Complain to the Information Commissioner’s Office

To exercise your rights, please contact us at orders@thekeico.com.

13. Complaints

If you have a privacy concern, please contact us first so we can try to resolve it.

For product, delivery, installation, service, warranty or finance-related complaints, please see our Complaints Policy.

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal data has been handled.

14. Age of consent

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have given consent for any minor dependants to use this site where applicable.

Some products or services may require an adult purchaser or responsible adult at delivery or installation.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on our website. If we make material changes, we will update this page so customers can review the latest version.

16. Contact information

For privacy questions, data requests or further information, please contact: