Delivery & Installation

From curated gifts and smaller wellness accessories through to saunas, cold plunge systems, hot tubs and full outdoor wellness installations, each KeiCo order is handled according to its size, specification and delivery requirements.

This guide explains how delivery and installation works, what to expect at each stage, and how to prepare your site (when applicable) so everything runs as smoothly as possible.

Gifting, accessories and smaller items

Smaller gifting, wellness and accessory orders are usually dispatched by parcel courier or standard delivery service. Delivery times vary depending on the product, stock position, destination and seasonal demand.

Delivery options and prices will be shown at checkout where applicable. Public holidays, peak periods and remote areas may require additional transit time. Installation is not included with smaller items unless expressly stated.

Large-item delivery

Saunas, cold plunges, hot tubs, chillers, outdoor wellness structures, glamping units, furniture, large decorative pieces and other substantial items require a more considered delivery approach. Depending on the product and site, delivery may be arranged by pallet courier, private courier, specialist transport, KeiCo delivery team, HIAB or crane/lifting support.

Unless otherwise agreed in writing, large-item delivery may be to the nearest safe kerbside or accessible unloading point. Final positioning, carrying, lifting, installation, electrical works or commissioning are included only where stated in your quotation or order confirmation.

Standard large-item delivery: UK mainland

Standard delivery for eligible large items is £125 per unit to standard UK mainland destinations. For example, two eligible large units cost £250 to deliver. A tub and its selected chiller travelling together count as one delivery unit; a separate sauna or another tub counts as an additional large unit. This charge covers delivery to the nearest safe kerbside or accessible unloading point; installation and any additional handling are separate unless included in your order confirmation.

The KC 2.0 cold plunge base model is supplied pre-assembled and is also eligible for standard UK mainland delivery at £125 per tub. This is charged separately from sauna delivery, so one eligible sauna and one KC 2.0 tub cost £250 to deliver. The KC 2.0 is currently available on a backorder/inbound basis; its dispatch timing will be confirmed for your order.

The following tub configurations are also eligible for standard UK mainland delivery at £125 per tub, separately from any sauna or garden structure:

• Chill Tub Lite
• Chill Tub Original
• KC-5 SENSE — Delivery Only
• KC-7 Celestia — Delivery Only
• AquaSolus Cypress
• AquaSolus Cove
• AquaSolus Serenity
• AquaSolus Solstice

The Garden Spa Retreat is supplied flat-pack for assembly on site. Professional installation, when selected, is carried out on site and is priced separately from delivery. A selected hot or cold tub is a separate large unit: one Retreat and one eligible tub cost £250 to deliver to a standard UK mainland destination.

For the Highlands, islands and destinations outside the standard mainland service, please contact us for a delivery quotation before making payment. Share the product, quantity, full delivery address and any access restrictions so we can confirm the service and cost.

Specialist transport, lifting requirements and additional services for bespoke projects may require a separate quotation. If your order includes a sauna and a cold plunge or hot tub, please include both when requesting a quote.

Delivery enquiries for Europe

For flat-pack products and other large-item requests to European destinations, please request a quotation before making payment. Include your product choices, quantities, delivery address and access details. We review each complete shipment individually and confirm which products can be delivered, the service and the cost before you proceed.

Pre-assembled tubs and other large products need their own eligibility review. Standard UK mainland delivery eligibility does not guarantee European delivery, and sending an enquiry does not guarantee fulfilment to a destination.

Current lead times

The in-stock Kiki Core Ready Thermowood, Kiki Connect Ready and KC ICON 125 Ready Thermowood configurations linked here are available for flat-pack delivery within 2–3 working days. If KeiCo installation is required, please allow approximately four weeks to schedule our team. Delivery and installation arrangements will be confirmed for your order.

For made-to-order saunas and larger wellness projects, the current typical turnaround is approximately 6–12 weeks unless stated otherwise in your quotation or order confirmation.

Lead times may vary depending on product choice, configuration, bespoke requirements, stock availability, manufacturing schedules, freight timings and the installation diary.

Bespoke and full garden wellness projects

Larger outdoor wellness transformations are often planned as complete projects rather than simple product deliveries. This may include saunas, cold therapy, decking, landscaping, showers, seating, pergolas, privacy screening, lighting or wider garden works.

These projects may require staged works, access reviews, site visits, drawings, planning calls, third-party trades or sequencing around groundworks and electrical preparation.

Where your project is bespoke or installation-led, the expected programme, delivery approach and scope of works will be confirmed in your written quotation or proposal where possible.

Payment stages for larger projects

For larger, made-to-order or installation-led orders, staged payment terms may apply where stated in your quotation or order confirmation. A typical staged payment structure may be:

• 50% deposit — to secure production, procurement and scheduling
• 40% — prior to or upon delivery to site
• 10% — on practical completion or handover

These payment stages allow us to secure production capacity, allocate installation dates, release goods for delivery and complete works efficiently.

Site access and delivery readiness

A smooth delivery starts with clear access and a prepared site. Before delivery or installation, please review the full access route from the delivery vehicle to the final installation position.

Key considerations include driveway width, gate width, side access, steps, slopes, tight turns, parking, unloading space, road restrictions, permits, overhead cables, low branches, soft ground, base readiness, drainage and electrical route where relevant.

Kerbside, pallet and private courier delivery

Some products are delivered by pallet or private courier to the nearest safe kerbside or accessible delivery point. This may not include unpacking, carrying through the property, movement across difficult terrain, final positioning or installation unless expressly stated.

Installation day

Where installation is included, KeiCo will attend site to complete the agreed scope of works. A customer or authorised representative should be available where possible.

Before our team arrives, the access route should be clear, the base should be complete, required services should be ready, and children, pets and unauthorised persons should be kept away from the working area.

Weather, unsafe site conditions, incomplete preparation or missing services may affect what can be completed on the scheduled day. Handover notes, completion confirmation or snagging items may be recorded at the end of the installation.

KeiCo Care and Signature Care visits

KeiCo Care and Signature Care are service plans. Materials needed for the agreed visit are brought by our team, so no separate delivery charge applies to the plan.

Electrical readiness and commissioning

Where electrical works are required, please review our Electrical Requirements page and share the Electrical Installation Standard PDF with your electrician before first fix or final connection.

Electrical certification, supply readiness, isolator position, cable route and commissioning requirements should be confirmed before the installation or commissioning date.

Failed delivery, re-attendance and additional costs

If access is unsuitable, the site is not ready, parking is unavailable, the base is incomplete, required services are not prepared, agreed payment stages are outstanding, or key restrictions have not been disclosed, delivery or installation may need to be delayed, partially completed or rescheduled.

Delivery damage, missing items or concerns

Please inspect goods as soon as reasonably possible after delivery. If you notice visible delivery damage, missing items or packaging damage, please contact KeiCo promptly with photographs, videos, order details and delivery information.

Prompt reporting helps us resolve carrier, supplier or manufacturer issues quickly.

Your statutory rights are not affected.

How KeiCo can help

Our team is here to help you prepare properly. We can review access photographs, delivery constraints, product requirements, site plans and installation information before delivery is confirmed.

For larger projects, we can also help coordinate delivery approach, installation sequencing, electrical readiness, site preparation and handover planning.

Delivery and installation checklist