Delivery & Returns
We pride ourselves on our premium and efficient delivery service.
Rest assured your order will be processed efficiently, packaged with love and we promise that you'll be taken care before, during and after purchasing via KeiCo.
Most orders are shipped via our APC overnight service, we deliver throughout the UK on a next day delivery as standard.
Please read our FAQ’s below for more information regarding our delivery and returns process.
Click below to contact us if you would like help with anything else!
UK Next Day Delivery
All orders are sent via APC overnight courier to arrive on the next working day.* Please note that there may be delays during busy periods.
Orders placed before 1pm Monday to Thursday will be processed and dispatched the same day for delivery the next day. Orders placed on a Friday after 1pm through to Monday before 1pm will arrive on Tuesday.
(Orders placed after 1pm or on a bank holiday will be dispatched on the next working day)
(FREE Premium Delivery for orders over £100) excluding Saunas, Icebaths, Hottubs and Glamping pods/Barrels
*Prices will be calculated at checkout
*Saturday delivery (APC) and Standard delivery (DHL) are also availble at checkout.
*Please note some of our larger items are sent via pallet or private courier and require a 1 day handling time. This will be specified on the product page.
Tracking your parcel
You can track your order online using the tracking number emailed to you upon dispatch.
You will be emailed/SMS a 2 hr delivery time slot on the day of delivery.
Can I change the address on my order?
Yes, we can change the address on your order providng your order hasn't already been dispatched. Please contact us below using your order number.
Not going to be home
If you are not home when delivery is attempted, you can re-schedual your delivery via the tracking number provided.
Alternatively the driver will arrange to come back the following day. If you miss your delivery twice your parcel will be sent back to our depot where we will arrange a full refund. Please allow up to 7 working days for this to appear in your account.
My order has been received damaged
If in the unfortunate event that your order is received faulty or damaged, please contact our customer services below stating your order number (within 5 days from the date of delivery) and one of our team will help to arrange a refund or replacememt.
I would like to return my order
Returns can be made within 30 days to: KeiCo, Unit 15 Three Point Business Park, Haslingden, BB4 5EH.
Funds will be reimbursed to the customer upon receipt of the goods. (Return postage not included). Please note that you must return each item in the same condition in which you received it. New items must be returned new, unused and complete.
Refunds can take up to 7 working days to be returned to your account.
Unfortunately we are unable to accept exchanges or refunds on ANY personalised items. Any order placed using a discount code or purchased in our sale is classed as a discounted item and is therefore non-refundable.